Customer Proprietary Network Information (CPNI) Policy
The information that we have (1) relating to the quantity, technical configuration, type, destination, location, and amount of Your use of telephone service, and / or (2) contained on Your telephone bill concerning the telephone services that You receive is subject to additional privacy protections. That information, when matched to Your name, address, and telephone number is known as "Customer Proprietary Network Information," or CPNI for short. Examples of CPNI include information typically available from details on a customer's monthly telephone bill -- the type of line, technical characteristics, class of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data, and calling patterns.
As a subscriber to our telephone services, You have the right, and COMPAS X-STREAM has a duty, under federal law to protect the confidentiality of CPNI. COMPAS X-STREAM offers many communications-related services, such as, for example, COMPAS X-STREAM Internet services. From time to time we would like to use the CPNI information we have on file to provide You with information about our communications-related products and services or special promotions. Our use of CPNI may also enhance our ability to offer products and services tailored to Your specific needs. We would like Your approval so that we, our agents, affiliates, joint venture partners, and independent contractors may use this CPNI to let You know about communications-related services other than those to which You currently subscribe that we believe may be of interest to You. You do have the right to restrict this use of CPNI and may deny or withdraw our right to use your CPNI at any time by calling 1-828-438-5366.
We will also honor any restrictions applied by state law, to the extent applicable. COMPAS X-STREAM also offers various other services that are not related to the communications services to which You subscribe. Under the CPNI rules, some of those services, such as COMPAS X-STREAM video services, are considered to be non-communications related services. Occasionally, You may be asked during a telephone call with one of our representatives for Your oral consent to COMPAS X-STREAM's use of Your CPNI for the purpose of providing You with an offer for products or services not related to the telephone services to which You subscribe. If You provide Your oral consent for COMPAS X-STREAM to do so, COMPAS X-STREAM may use Your CPNI for the duration of such telephone call in order to offer You additional services.
Any action that You take to deny or restrict approval to use Your CPNI will not affect our provision to You, now or in the future, of any service to which You subscribe. You may disregard this notice if You previously contacted us in response to a CPNI Notification and denied use of Your CPNI for the purposes described above. Any denial of approval for use of Your CPNI outside of the service to which You already subscribe is valid until such time as Your telephone services are discontinued or You affirmatively revoke or limit such approval or denial. The CPNI Policy above may be required by law to apply to our Voice over Internet Protocol, or, IP voice services.
Effective: April 27, 2010