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Starting February 2020
COMPAS X-Stream TV customers will soon enjoy an improved experience and new features as we move to an all-digital network. The new all-digital network will give customers the capacity for a better television picture, faster internet and an improved voice experience.
Going all-digital will significantly improve our customers’ experience and lay the groundwork for future innovation. Once the transition is completed, the entire television channel lineup will be encrypted. Encryption protects programming so that it cannot be viewed without authorization. This will allow us to automate certain functions and reduce the need for customers to schedule in-home appointments, providing you with a better customer experience.
The all-digital upgrade for our customers is expected to begin in February, and will continue throughout all of 2020. It will affect different customers at different times. COMPAS X-Stream will notify customers of their specific upgrade date, and when they will need to acquire a digital receiver for each of their televisions via letter. If customers using analog service do not acquire a digital cable box in the timeframe designated in their letter, they will lose television service once the digital transition is completed in their area.
Customers can contact the COMPAS office at 438-5353 to schedule a time to pick up their new digital cable box. Customers can install the new equipment themselves, or they can schedule a time for a COMPAS technician to install it for them.
Continue reading below for answers to frequently asked questions about the digital transition process.
COMPAS X-Stream Digital Transition FAQ
Why go all-digital? COMPAS’ all-digital upgrade is about giving customers a best-in-class television and voice experience, and freeing up network capacity. This means giving customers the capacity for faster broadband speeds, higher definition television, a better voice experience and new features across the network. Currently COMPAS X-Stream sends analog and digital signals. This means people receive their cable service in two different ways. Some people receive their cable through a digital cable box, which is classified as digital service. Others receive cable service by plugging their cable directly into the television from a cable port in the wall, which is analog service. Once the digital transition is made, all homes will receive their signal through a digital cable box. The upgrade to digital service will affect different customers at different times. Customers will be notified of when they must upgrade to digital service. If you do not have a digital cable box in your home, your television service will end once the transition is made in your area.
How will this affect my channel lineup? Once the digital transition happens in your area, networks currently assigned to channels 70-77 will no longer be available on the analog service. The affected channels are Fox News, BET, E!, TLC, Comedy Central, Disney XD, Disney Jr., and FXX. These channels will still be available to digital customers, and customers who use our watchTVeverywhere feature. Our watchTVeverywhere service allows you to stream many of your favorite channels to different streaming devices such as a Roku, Amazon Firestick or Apple TV. For more information on watchTVeverywhere, you may go to our website at www.compasxstream.com and click on watchTVeverywhere at the top of the webpage. If you already have digital service, your channel lineup will not be affected on televisions in your home using a digital box. Access to these channels will be restored to analog customers once you make the switch to digital service. This change will not affect all COMPAS customers at once. The upgrade to digital service will happen throughout 2019, in different areas. You will be notified when your area is being upgraded to digital service.
What do I need to do? COMPAS will send a letter directly to customers notifying them of their specific upgrade date. This letter will tell you exactly when you need to acquire a digital adapter or receiver for each of your television sets. If you do not upgrade to a digital box, your television service will end once the switch to digital service is made in your area.
If you already have a COMPAS Digital Cable Box on all of your televisions, then you do not need to do anything. If any television in your home is still using analog service and does not have a digital service box, then you need to contact COMPAS to get a digital box for this television. Otherwise, your television service for any televisions in your home using an analog connection will end once the digital transition in your area is made.
You may pick up the additional cable boxes at the COMPAS office. Customers can call 438-5353 for more information and to schedule a time to pick up a new box. Office hours are 8am-5pm Monday-Friday, except holidays.
How much will this change cost me?
All existing customers will be eligible for one free digital box, which will not have any additional fees for use. For additional digital cable boxes, the cost will start at $7 per month.
How will this impact Internet speeds?
The benefits of this upgrade will play out over time, as we re-deploy the newly freed-up network capacity for faster internet speeds, more channels and more features. We’re committed to bringing faster internet speeds to the community we serve, with no contracts or data caps.
Trend Micro Internet Security comes free (one license) with every COMPAS X-STREAM Internet package. Just follow these easy steps to get a license key, download Trend Micro and start protecting your computer today!
Tip: Read or print this page first.
1. To access the log in screen below, click the 'E-mail Settings' link at the top of the page.
2. Login and the click 'Protect My PC' on the bottom left side of the screen.
3. Click the 'Request a License' link.
4. Write down the license number, and click the 'Download Internet Security.'
Internet starts atCOMPAS X-STREAM Internet serves up blazing fast speeds for streaming HD movies, TV shows, games and more! FREE INSTALLATION! FREE MODEM!
$49.95 / per month |
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X-Streamly FastX-Streamly fast speed
$79.95 / per month
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Super FastFor just $10 more a month,
$59.95 / per month
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Really FastOur 50/10 Internet has plenty of speed
$49.95 / per month
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| Residential service includes modem & standard outlet installation to accommodate modem. Delivery, installation, testing of modem, connect to CPE, assist in setup of browser & e-mail on one computer. | |
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VoiceCOMPAS X-STREAM VOICE home telephone service is a great way to get better service at a better price! FREE INSTALLATION! FREE MODEM!$27.45 / per month
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Unlimited Local. Unlimited Long Distance. Anywhere in the USA and Canada!
with Internet
$27.45 / per month |
with Cable TV
$34.95 / per month |
Stand Alone
$54.95 / per month |
Voice Features |
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Address BookAnonymous Call RejectionCall BlockCall Forward |
Call LogsCall ReturnCall WaitingCaller ID |
Do Not DisturbFind MeOutbound Caller ID BlockSpeed Dial |
Three-Way Calling 13Voicemail 14Voicemail Message
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VOICE User Guide
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TelevisionWith COMPAS X-STREAM, you get hassle-free television without the contract and basic packages at affordable prices! Don't be tempted by other service providers that lose picture during thunderstorms or severe weather.
$34.40 / per month |
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No contract. No hassles. Just great TV.
Broadcast Basic20 channels plus
$34.40 / per month |
Basic CableIncludes Broadcast Basic
$92.63 / per month |
Digital BasicRequires Basic Cable
$10.00 / per month |
Digital SportsRequires Basic Cable
$3.95 / per month |
Canales LatinoRequires Basic Cable
$7.00 / per month |
MoviesHBO, Cinemax Set Top Box needed $47.95 / per month |
Channels and Rates Guide
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Broadcast Basic - $34.40 |
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02 Local Origination 03 WBTV (CBS-Charlotte) 04 Program Guide 05 QVC - wTVe 06 WCNC (NBC6-Charlotte) 07 Hallmark - wTVe 08 WJZY (FOX-Charlotte) 09 WSOC (ABC-Charlotte) 10 WUNE (UNCTV-Linville) 11 WCCB (CW-Charlotte) 12 WMYT (MyNetwork-Rock Hill) 13 TV Land -wTVe 14 WHKY (IND-Hickory) 15 WGN (IND- Chicago) 16 WAXN (IND – Kannapolis) |
17 TBS - wTVe 18 C-SPAN -wTVe 19 HSN 20 WEA (The Weather Channel) Requires Set Top or 140 LAFF TV ............... (112.12) 141 ME-TV ................... (111.55) 142 THIS ...................... (119.11) 143 MOVIES! ................. (113.4) 144 ESCAPE................. (112.11) 145 GRIT ........................ (111.8) 146 Justic Network ....... (110.41) 147 Buzzr ....................... (116.2) 148 SBN ..................... (116.10) |
149 Bounce .................. (119.12) 150 Heroes ..................... (112.9) 151 Antenna TV ............. (116.9) 152 COMET ................. (116.11) 153 HEART ................. (116.21) 154 COURT ................. (110.4) 155 GetTV.......................(112.6) 157 NC Channel .......... (110.44) 158 UNC-EX ................ (110.45) 159 UNC-Rootle .......... (110.43) 160 LIGHT.....................(113.13) 162 START....................(112.13) 801 WMYT-HD .............. (112.7) 802 WAXN-DT.................(113.8) 803 WBTV-HD ............... (111.2) 805 WHKY-HD................ (116.5) |
806 WCNC-HD ............. (110.1) 808 WJZY-HD ............... (113.3) 809 WSOC-DT .............. (112.4) 810 UNC-HD ................. (110.3) 811 WCCB-DT ............... (111.5) 864 Telemundo..............(114.12) Requires HD Set Top or wTVe 807 Hallmark HD - wTVe 812 WGN America HD 820 TBS HD -wTVe 829 Velocity HD -wTVe 838 Weather Channel HD 839 HDNTM 848 AXS.tv
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Basic Cable - $92.63Includes Broadcast Basic |
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21 ESPN2 - wTVe 22 ESPN - wTVe 23 ACC Network -wTVe 24 CNN -wTVe 25 USA -wTVe 26 TNT -wTVe 27 Discovery Channel - wTVe 28 VH1 - wTVe 29 SyFy - wTVe 30 A&E - wTVe 31 CMT -wTVe 32 AMC -wTVe 33 CNBC - wTVe 34 TBN 35 Lifetime - wTVe 36 CNN Headline News - wTVe 37 FreeForm - wTVe 38 - Hallmark Movies & Mysteries - wTVe 39 truTV -wTVe 40 National Geographic 41 Bravo - wTVe 42 MSNBC - wTVe 43 FOX Sports 1 44 Oxygen - wTVe |
45 Food -wTVe 46 Disney Channel - wTVe 47 Investigation Discovery - wTVe 48 NBCSN - wTVe 49 Paramount - wTVe 50 Golf Channel - wTVe 51 HGTV - wTVe 52 MTV - wTVe 53 UP 54 FOX Sports Southeast 56 Outdoor Channel 57 LMN (Lifetime Movies) - wTVe 58 OWN - wTVe 59 NFL Network - wTVe 61 History Channel - wTVe 62 TCM (Turner Classic Movies) - wTVe 63 WeTV -wTVe 64 GSN 65 FSCAR 66 Nick - wTVe 67 Animal Planet - wTVe 68 CN (Cartoon Network) - wTVe |
69 Travel Channel - wTVe 70 FOX News - wTVe 71 BET -wTVe 72 E! - wTVe 73 TLC - wTVe 74 Comedy Central - wTVe 75 Disney XD - wTVe 76 Disney Jr. - wTVe 77 FXX 78 FX 99 MLB Network Requires HD Set Top or wTVe 605 ESPN HD 606 ESPN2 HD 607 ACC Network HD 636 MLBN HD 643 FS1 HD 650 Golf Channel HD 654 FOX Sports Southeast HD 659 NFL Network HD 665 FOX Sports Carolina HD 813 Syfy HD 814 USA HD 815 Bravo HD 816 OXYN HD |
817 FX HD 819 CNN HD 821 Cartoon Network HD 822 TNT HD 823 Discovery HD 824 TLC HD 826 Animal Planet HD 828 Investigation Discovery HD 830 HGTV HD 831 Food Network HD 832 Smithsonian Channel HD 833 History Channel HD 834 A&E HD 835 Disney XD HD 836 Disney HD 837 Disney Jr. HD 840 CNBC HD 841 MSNBC HD 845 WE HD 846 AMC HD 849 Hallmark Drame HD 850 Hallmark Movies & Mysteries HD 855 Inspiration HD 856 Outdoor Channel 867 National Geographic HD 870 FOX NEWS HD 872 E1 HD 877 FXX HD |
Digital Basic - $10.00Requires Basic Cable, Requires Set Top or watch with wTVe |
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100 Nick2 101 TEENick 102 Nicktoons Network 103 CNN International 104 OWN- wTVe 105 BBC America 107 Destination America 108 Discovery Family 109 Sc Science - wTVe 110 American Heroes Channel - wTVe 111 Fit TV 112 FX Movie Channel 113 MTV Hits 114 FOX Sports 2
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116 IFC (Independent Film) - wTVe 117 Hallmark Drama 118 CNBC World 119 Universal Kids 120 Viceland - wTVe 121 fyi - wTVe 122 VH-1 Classic Rock 123 Nick Jr. - wTVe 124 MTV2 125 C-SPAN3 126 Fuse 129 Boomerang 130 DIY (Do It Yourself) 131 Lifetime Real Woman 132 Cooking Channel - wTVe |
133 ESPNU - wTVe 134 SEC Network - wTVe 135 SEC Overflow 136 MLB Network 138 FOX Business Network - wTVe 139 Sportsman Channel 161 Olympic Channel 168 National Geographic Wild 169 FUSION 170 Universo 171 C-SPAN 2 - wTVe 172 ION Requires HD Set Top or wTVe 614 FS2 HD 818 FOX Business HD
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825 Destination America HD 827 Science Channel HD 633 ESPNU HD 634 SEC HD 635 SEC Overflow HD 842 FX Movies HD 843 IFC HD (Independent Film Channel) 844 FSE HD (Fuse) 847 Discovery Family 849 Hallmark Drama HD 661 Olympic Channel HD 868 NAT GEO WILD HD 882 ION HD |
Movie Channels |
All 4! - $47.95 |
HBO & Cinemax - $27.95 |
HBO - $17.95400 HBO 401 HBO2 402 HBO Signature 403 HBO Family 404 HBO Comedy 406 HBO Zone 408 HBO Latino Requires HD Set Top 409 HBO HD |
Cinemax - $13.95415 Cinemax 416 MoreMax 417 ActionMax 418 ThillerMax 420 MovieMAX 421 5StarMax 422 Max Latino 423 OuterMax |
Showtime - $12.95430 Showtime 431 Showtime 2 432 Showtime Showcase 433 Showtime Extreme 434 Showtime Beyond 435 Showtime Next 436 Showtime Family Zone 437 Showtime Women Requires HD Set Top 438 Showtime HD 439 Flix 445 The Movie Channel 446 The Movie Channel Xtra |
STARZ ... $11.95450 STARZ 451 STARZ (west) 452 STARZ Edge 453 STARZ InBlack 454 STARZ Kids & Family 455 STARZ Cinema 457 STARZ ENCORE 458 STARZ ENCORE (west) 459 STARZ ENCORE Action 460 STARZ ENCORE Action (west) 461 STARZ ENCORE Westerns 462 STARZ ENCORE Westerns (west) 463 STARZ ENCORE Black 464 STARZ ENCORE Black (west) 465 STARZ ENCORE Suspense 466 STARZ ENCORE Suspense (west) 467 STARZ ENCORE Family 468 STARZ ENCORE Classic 469 STARZ ENCORE Classic (west) |
Pay Per View500 - Pay Per View Previews 501-507 - Pay Per View 510-516 - Pay Per View Mature Requires HD Set Top 508 - HD Pay Per View Events |
Season Ticket561-574 MLB Extra Innings 561-574 NHL Center Ice Requires HD Set Top 550 Team HD (MLSDK) 559 Game HD (MLBEI/NHLCI) 560 Game HD2 (MLBEI) |
OtherResidential Wi-Fi Gateway ... $3.95 Wire Maintenance ................ $2.95 |
Musicwith Set Top Box |
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250 Hit List 287 Mexicana 251 Pop Rhythmic 252 Dance/EDM 253 MCU 254 Hip-Hop and R&B 255 Rap 256 Hip-Hop Classics 257 Throwback Jamz 258 R&B Classics 259 R&B Soul 260 Gospel 261 Reggae |
262 Rock 263 Metal 264 Alternative 265 Adult Alternative 266 Rock Hits 267 Classic Rock 268 Soft Rock 269 Love Songs 270 Pop Hits 271 Party Favorites 272 Teen MC 273 Kidz Only 274 Toddler Tunes |
275 T2K 276 90’s 277 80’s 278 70’s 279 Solid Gold Oldies 280 Pop Country 281 Today’s Country 282 Country Hits 283 Classic Country 284 Contemporary Christian 285 Pop Latino 286 Musica Urbana 287 Mexicana |
288 Tropicales 289 Romances 290 Sounds of The Seasons 291 Stage & Screen 292 Soundscapes 293 Smooth Jazz 294 Jazz 295 Blues 296 Singers & Swing 297 Easy Listening 298 Classical Masterpieces 299 Light Classical |
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