Area Outages as of April 11, 2021 1PM
 
 
DUGOUT CIR
LINWOOD DR
SEQUOYAH CIR
E UNION ST 1549 – 1563
HWY 70 E 1821 – 1831

E FLEMING DR 434 – 584

 
STARRETT LN
BRACKETT ST
LINVILLE ST
BEARD ST
POWE ST
SHARON ST 100
PARK ST 104 – 306
OAK ST 100 – 209
ROCKYFORD ST 100 – 328
NORTH ST 102 – 407
VINE ARDEN RD 200
E UNION ST 720
E UNION ST 725 – 815
PINE ST 100 – 204
HARBISON ST 102 – 201
ERVIN RD 102 – 105
ERVIN RD 204
YORK ST 94 – 111
LENOIR RD 100

LENOIR ST 412 – 601

 

 
Glenwood Rd
Clark St
Newland St
Fox St
N Fox St
Alexander Ave
Woodside Pl
Woodside St
Kimberly Dr
Mt Vista St
Northwestern Dr
Furnifold St
Sanford Dr 702
Sherwood Pl 202 – 205
Ervin Rd 204 – 523
Wesley Dr 109 – 111
York St 115

Tate St 205 – 600

 

 
Lee St
Moses St
Holly Pl
Laurel Hills Dr
Williams St
Wilson St
Abee St
Mulberry Hills Dr
Wedgewood Dr
Wedgewood Ct
Ridgeside Terrace
Valley View St
Lenoir Rd 104 – 706
Tate St 200 – 204
Kirksey Dr 222
Sanford Dr 990

Sherwood Pl 206 - 217

 

Douglas Dr
Bristol St
Morehead St
Walker St
Wesley Dr
E Union St 601 – 721
North St 502 – 504
Park St 109
East Ave 100 – 125
Lenoir St 308 – 410
Avery Ave 243 – 404
Sharon St 100 – 102

Evans St 100 – 200

 

Waightstill St
Short St
Gillam St
Cascade St 100 – 123
Patterson St 200 – 308
Mull St 200 – 515
Avery Ave 200 – 232
Lenoir St 100 – 306
N Chestnut St 100 – 117
E Union St 300 – 515
Church St 100 – 108

E Commons Dr 101 - 109

 

 

Digital Adapter Support

 

Click here for Programming your remote

 

How do I set up my digital adapter?

You’ll receive a kit with equipment and instructions to install your digital adapter. Then, visit our remote page to identify and program your remote.

 

Do I need to set my TV to a specific channel?

If you used coaxial cable to connect your adapter, set your TV and adapter to either channel 3 or 4, whichever channel doesn't currently receive programming. If you used an HDMI cable, make sure your TV is set to the correct input/source.

 

What's the difference between a CoMPAS X-Stream Receiver and a digital adapter?

A CoMPAS X-Stream Receiver (aka cable box) lets you watch high-quality digital channels on your TV as and provides other CoMPAS X-Stream video features and services, such a channel guide with program information and on-screen support, Pay-Per-View and DVR.

A Digital Adapter (digital transport adapter or DTA) allows you to view high-quality digital channels on your TV, but doesn't provide most of the features or services of a CoMPAS X-Stream Receiver.

 

Where can I find the latest channel lineup?

Visit the CoMPAS X-Stream channel lineup page.

 

Troubleshooting

Remote issues

  • Make sure the batteries are installed correctly.
  • Make sure the remote can see the front of the adapter.
  • Use your TV remote to turn the TV on or off.

Blinking adapter/No picture

  • Make sure all cables are securely connected.
  • Unplug the adapter and allow at least 5 minutes before plugging it back in.

Solid green light/No picture

  • If you're using an HDMI cable, make sure your TV is set to the HDMI input.
  • If you're using a coaxial cable, make sure the TV and adapter are set to the same channel (3 or 4).
  • Try switching the TV and adapter to the other channel (3 or 4).
  • If connecting through a VCR or DVD player, make sure it's on.
  • Make sure all cables are firmly connected.
  • Check the input setting on your TV. Make sure it's set to ANT or CABLE.

Adapter light isn’t turning on

Make sure the power cord is connected to the adapter and plugged in to a live electrical outlet.

Rebooting Adapter

To reboot your adapter, unplug it and allow at least 5 minutes before plugging it back in. If you're still having issues with your adapter, contact us.

 

WORRY-FREE WIFI

Operate on a wireless network that delivers consistent, high quality, reliable performance throughout your facility.
 

COST SAVINGS

Eliminate up-front costs of equipment ownership, maintenance, and support.
 

RIGHT-SIZED SOLUTION

Power your locations with standard configurations or a custom design--whatever your organization requires.

HANDS-OFF MANAGEMENT

Experience the efficiency of having your hardware, software, monitoring, and updates all provided for you.

 

EXPLORE THE POSSIBILITIES Call 828-438-5353 or This email address is being protected from spambots. You need JavaScript enabled to view it. today!

Starting October 2020

We are just a few weeks out from being complete. We will be complete to all of our residential areas on July 12th, 2021.

 

Need help with your new Digital Television Adapter? For support please check out our help resoureces here, call our office at 828-438-5353 or call our technical support at 877-646-6408

 

COMPAS X-Stream TV customers will soon enjoy an improved experience and new features as we move to an all-digital network. The new all-digital network will give customers the capacity for a better television picture, faster internet and an improved voice experience.

Going all-digital will significantly improve our customers’ experience and lay the groundwork for future innovation.  Once the transition is completed, the entire television channel lineup will be encrypted. Encryption protects programming so that it cannot be viewed without authorization. This will allow us to automate certain functions and reduce the need for customers to schedule in-home appointments, providing you with a better customer experience.

The all-digital upgrade for our customers is expected to begin in October, and will continue throughout all of 2020 and into 2021. It will affect different customers at different times. COMPAS X-Stream will notify customers of their specific upgrade date, and when they will need to acquire a digital receiver for each of their televisions via letter. If customers using analog service do not acquire a digital cable box in the timeframe designated in their letter, they will lose television service once the digital transition is completed in their area.

Customers can contact the COMPAS office at 438-5353 to let us know the number of new digital cable boxs needed. Customers can install the new equipment themselves, or they can schedule a time for a COMPAS technician to install it for them.

 

Continue reading below for answers to frequently asked questions about the digital transition process.

 

COMPAS X-Stream Digital Transition FAQ

 

Why go all-digital? COMPAS’ all-digital upgrade is about giving customers a best-in-class television and voice experience, and freeing up network capacity. This means giving customers the capacity for faster broadband speeds, higher definition television, a better voice experience and new features across the network. Currently COMPAS X-Stream sends analog and digital signals. This means people receive their cable service in two different ways. Some people receive their cable through a digital cable box, which is classified as digital service. Others receive cable service by plugging their cable directly into the television from a cable port in the wall, which is analog service. Once the digital transition is made, all homes will receive their signal through a digital cable box. The upgrade to digital service will affect different customers at different times.  Customers will be notified of when they must upgrade to digital service. If you do not have a digital cable box in your home, your television service will end once the transition is made in your area.

How will this affect my channel lineup? Once the digital transition happens in your area, networks currently assigned to channels 70-77 will no longer be available on the analog service. The affected channels are Fox News, BET, E!, TLC, Comedy Central, Disney XD, Disney Jr., and FXX. These channels will still be available to digital customers, and customers who use our watchTVeverywhere feature. Our watchTVeverywhere service allows you to stream many of your favorite channels to different streaming devices such as a Roku, Amazon Firestick or Apple TV. For more information on watchTVeverywhere, you may go to our website at www.compasxstream.com and click on watchTVeverywhere at the top of the webpage. If you already have digital service, your channel lineup will not be affected on televisions in your home using a digital box. Access to these channels will be restored to analog customers once you make the switch to digital service. This change will not affect all COMPAS customers at once. The upgrade to digital service will happen throughout 2020 and 2021, in different areas. You will be notified when your area is being upgraded to digital service.

What do I need to do? COMPAS will send a letter directly to customers notifying them of their specific upgrade date. This letter will tell you exactly when you will receive your new equipment for each of your television sets. If you do not upgrade to a digital box, your television service will end once the switch to digital service is made in your area.

If you already have a COMPAS Digital Cable Box on all of your televisions, then you do not need to do anything. If any television in your home is still using analog service and does not have a digital service box, then you need to contact COMPAS to reserve your digital box for this television. Otherwise, your television service for any televisions in your home using an analog connection will end once the digital transition in your area is made.

Customers should call 438-5353 for more information and to schedule a delivery of your new box. Office hours are 8am-5pm Monday-Friday, except holidays.

How much will this change cost me?

All existing customers will be eligible for one free digital box, which will not have any additional fees for use. For additional digital cable boxes, the cost will start at $7 per month.

How will this impact Internet speeds?

The benefits of this upgrade will play out over time, as we re-deploy the newly freed-up network capacity for faster internet speeds, more channels and more features. We’re committed to bringing faster internet speeds to the community we serve, with no contracts or data caps.





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Trend Micro Internet Security comes free (one license) with every COMPAS X-STREAM Internet package. Just follow these easy steps to get a license key, download Trend Micro and start protecting your computer today!

Tip: Read or print this page first.

 

1. To access the log in screen below, click the 'E-mail Settings' link at the top of the page.

sc trend micro download 01

 

2. Login and the click 'Protect My PC' on the bottom left side of the screen.

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3. Click the 'Request a License' link.

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4. Write down the license number, and click the 'Download Internet Security.'

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Internet starts at 

COMPAS X-STREAM Internet serves up blazing fast speeds for streaming HD movies, TV shows, games and more!

FREE INSTALLATION! FREE MODEM!

 

$49.95 / per month

laptop 800px

X-Streamly Fast

X-Streamly fast speed
to meet your needs!

 

$79.95 / per month
200/20 mbps

Super Fast

For just $10 more a month,
you get double the speed as Really Fast!

 

$59.95 / per month
100/20 mbps

 

Really Fast

Our 50/10 Internet has plenty of speed
for normal surfing.

 

$49.95 / per month
50/10 mbps 

Residential service includes modem & standard outlet installation to accommodate modem. Delivery, installation, testing of modem, connect to CPE, assist in setup of browser & e-mail on one computer.

sc trend micro logoCOMPAS X-STREAM Internet packages come with Trend Micro internet security absolutely free. Find out more here.

Voice

COMPAS X-STREAM VOICE home telephone service is a great way to get better service at a better price!

FREE INSTALLATION! FREE MODEM!


$27.45 / per month

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Unlimited Local. Unlimited Long Distance. Anywhere in the USA and Canada!

with Internet

 

$27.45 / per month

with Cable TV

 

$34.95 / per month

Stand Alone

 

$54.95 / per month

Voice Features

Address Book

Anonymous Call Rejection

Call Block

Call Forward

Call Logs

Call Return

Call Waiting

Caller ID

Do Not Disturb

Find Me

Outbound Caller ID Block

Speed Dial

Three-Way Calling 13

Voicemail 14

Voicemail Message
Waiting Indicator

Voicemail to Email

VOICE User Guide pdf                        3CX Partner 300x251px

Television

With COMPAS X-STREAM, you get hassle-free television without the contract and basic packages at affordable prices! Don't be tempted by other service providers that lose picture during thunderstorms or severe weather.

 Over 100 Channels 

$44.40 / per month

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No contract. No hassles. Just great TV.

Lite Basic

Over 100 channels 

 

$44.40 / per month

Basic Cable

Includes Lite Basic

 

$102.63 / per month

Expanded Basic

Requires Basic Cable

 

 

$10.00 / per month

Sports

Requires Basic Cable 

 

$3.95 / per month

Canales Latino

Requires Basic Cable

 

$7.00 / per month

Movies

HBO, Cinemax
Showtime, STARZ

as low as

$11.95 / per month

 

Channels and Rates Guidepdf

Download and print this PDF guide for easy reference.

Zap2it 230px Check out the channel guide online!

 

Lite Basic - $44.40

02 Local Origination

03 WBTV (CBS-Charlotte)

04 Program Guide

05 QVC - wTVe

06 WCNC (NBC6-Charlotte)

07 Hallmark - wTVe

08 WJZY (FOX-Charlotte)

09 WSOC (ABC-Charlotte)

10 WUNE (UNCTV-Linville)

11 WCCB (CW-Charlotte)

12 WMYT (MyNetwork-Rock Hill)

13 TV Land -wTVe

14 WHKY (IND-Hickory)

15 WGN (IND- Chicago)

16 WAXN (IND – Kannapolis)

17 TBS - wTVe 

18 C-SPAN -wTVe

19 HSN

20 WEA (The Weather Channel) 

140 LAFF TV

141 ME-TV 

142 THIS 

143 MOVIES! 

144 ESCAPE

145 GRIT

146 Justic Network 

147 Buzzr

148 SBN 

149 Bounce 

150 Heroes 

151 Antenna TV 

152 COMET 

153 HEART 

154 COURT 

155 GetTV

157 NC Channel

158 UNC-EX 

159 UNC-Rootle 

160 LIGHT

162 START

163 DABL

164 CIRCLE

801 WMYT-HD 

802 WAXN-DT

803 WBTV-HD 

805 WHKY-HD

806 WCNC-HD 

808 WJZY-HD 

809 WSOC-DT 

810 UNC-HD 

811 WCCB-DT

864 Telemundo 

Requires HD Set Top or wTVe

807 Hallmark HD - wTVe

812 WGN America HD 

820 TBS HD -wTVe

829 MotorTrend HD -wTVe

838 Weather Channel HD

839 HDNTM

848 AXS.tv

 

 

Basic Cable - $102.63

Includes Lite Basic

21 ESPN2 - wTVe

22 ESPN - wTVe

23 ACC Network -wTVe

24 CNN -wTVe

25 USA -wTVe

26 TNT -wTVe

27 Discovery Channel - wTVe

28 VH1 - wTVe

29 SyFy - wTVe

30 A&E - wTVe

31 CMT -wTVe

32 AMC -wTVe

33 CNBC - wTVe

34 TBN

35 Lifetime - wTVe

36 CNN Headline News - wTVe

37 FreeForm - wTVe

38 - Hallmark Movies & Mysteries - wTVe

39 truTV -wTVe

40 National Geographic

41 Bravo - wTVe

42 MSNBC - wTVe

43 FOX Sports 1

44 Oxygen  - wTVe

45 Food  -wTVe

46 Disney Channel - wTVe

47 Investigation Discovery - wTVe

48 NBCSN - wTVe

49 Paramount - wTVe

50 Golf Channel - wTVe

51 HGTV - wTVe

52 MTV - wTVe

53 UP

54 FOX Sports Southeast

56 Outdoor Channel

57 LMN (Lifetime Movies) - wTVe

58 OWN - wTVe

59 NFL Network - wTVe

61 History Channel - wTVe

62 TCM (Turner Classic Movies) - wTVe

63 WeTV -wTVe

64 GSN

65 FSCAR

66 Nick - wTVe

67 Animal Planet - wTVe

68 CN (Cartoon Network) - wTVe

69 Travel Channel - wTVe

70 FOX News - wTVe

71 BET -wTVe

72 E! - wTVe

73 TLC - wTVe

74 Comedy Central - wTVe

75 Disney XD - wTVe

76 Disney Jr. - wTVe

77 FXX

78 FX

99 MLB Network

Requires HD Set Top or wTVe

605 ESPN HD

606 ESPN2 HD

607 ACC Network HD

636 MLBN HD

643 FS1 HD

650 Golf Channel HD

654 FOX Sports Southeast HD

659 NFL Network HD

665 FOX Sports Carolina HD

813 Syfy HD

814 USA HD

815 Bravo HD

816 OXYN HD

817 FX HD

819 CNN HD

821 Cartoon Network HD

822 TNT HD

823 Discovery HD

824 TLC HD

826 Animal Planet HD

828 Investigation Discovery HD

830 HGTV HD

831 Food Network HD

832 Smithsonian Channel  HD

833 History Channel HD

834 A&E HD

835 Disney XD HD

836 Disney HD

837 Disney Jr. HD

840 CNBC HD

841 MSNBC HD

845 WE HD

846 AMC HD

849 Hallmark Drame HD

850 Hallmark Movies & Mysteries HD

855 Inspiration HD

856 Outdoor Channel

867 National Geographic HD

870 FOX NEWS HD

872 E1 HD

877 FXX HD

 

Expanded Basic - $10.00

Requires Basic Cable

100 Nick2

101 TEENick

102 Nicktoons Network

103 CNN International

104 OWN- wTVe

105 BBC America

107 Destination America

108 Discovery Family

109 Sc Science - wTVe

110 American Heroes Channel - wTVe

111 Fit TV

112 FX Movie Channel

113 MTV Hits

114 FOX Sports 2

116 IFC (Independent Film)  - wTVe

 117 Hallmark Drama

118 CNBC World

119 Universal Kids

120 Viceland - wTVe

121 fyi - wTVe

122 VH-1 Classic Rock

123 Nick Jr. - wTVe

124 MTV2

125 C-SPAN3

126 Fuse

129 Boomerang

130 DIY (Do It Yourself)

131 Lifetime Real Woman

132 Cooking Channel - wTVe

133 ESPNU - wTVe

134 SEC Network - wTVe

135 SEC Overflow

136 MLB Network

138 FOX Business Network - wTVe

139 Sportsman Channel

161 Olympic Channel

168 National Geographic Wild

169 FUSION

170 Universo

171 C-SPAN 2 - wTVe

172 ION

Requires HD Set Top or wTVe

614 FS2 HD

818 FOX Business HD

825 Destination America HD

827 Science Channel HD

633 ESPNU HD

634 SEC HD

635 SEC Overflow HD

842 FX Movies HD

843 IFC HD (Independent Film Channel)

844 FSE HD (Fuse)

847 Discovery Family

849 Hallmark Drama HD

661 Olympic Channel HD

868 NAT GEO WILD HD

882 ION HD

 

 

 

Movie Channels

All 4! - $47.95

HBO & Cinemax - $27.95

HBO - $17.95

400 HBO

401 HBO2

402 HBO Signature

403 HBO Family

404 HBO Comedy

406 HBO Zone

408 HBO Latino

Requires HD Set Top

409 HBO HD

Cinemax - $13.95

415 Cinemax

416 MoreMax

417 ActionMax

418 ThillerMax

420 MovieMAX

421 5StarMax

422 Max Latino

423 OuterMax

Showtime - $12.95

430 Showtime

431 Showtime 2

432 Showtime Showcase

433 Showtime Extreme

434 Showtime Beyond

435 Showtime Next

436 Showtime Family Zone

437 Showtime Women

Requires HD Set Top

438 Showtime HD

439 Flix

445 The Movie Channel

446 The Movie Channel Xtra

STARZ ... $11.95

450 STARZ

451 STARZ (west)

452 STARZ Edge

453 STARZ InBlack

454 STARZ Kids & Family

455 STARZ Cinema

457 STARZ ENCORE

458 STARZ ENCORE (west)

459 STARZ ENCORE Action

460 STARZ ENCORE Action (west)

461 STARZ ENCORE Westerns

462 STARZ ENCORE Westerns (west)

463 STARZ ENCORE Black

464 STARZ ENCORE Black (west)

465 STARZ ENCORE Suspense

466 STARZ ENCORE Suspense (west)

467 STARZ ENCORE Family

468 STARZ ENCORE Classic

469 STARZ ENCORE Classic (west)

 

Pay Per View

500 - Pay Per View Previews

501-507 - Pay Per View

510-516 - Pay Per View Mature

Requires HD Set Top

508 - HD Pay Per View Events

Season Ticket

561-574 MLB Extra Innings

561-574 NHL Center Ice

Requires HD Set Top

550 Team HD (MLSDK)

559 Game HD (MLBEI/NHLCI)

560 Game HD2 (MLBEI)

Other

Residential Wi-Fi Gateway ... $3.95

Wire Maintenance ................ $2.95

 

Music

250 Hit List

251 Maximum Party

252 Electric Electronic

253 Pop Classics

254 Hip-Hop 

255 Jazz Matters

256 Urban Beats

257 The Spa

258 Soul Storm

259 Classic R&B and Soul

260 Gospel

261 Jammin

262 Rock

263 Heavy Metal

264 Rock Alternative

265 Adult Alternative

266 Jukebox Oldies

267 Classic Rock

268 Alt Country/Americana

269 Rock en Espanol

270 Pop Adult

271 Groove

272 Dance Clubbin'

273 Kid's Stuff

274 Bluegrass

275 Y2K

276 90’s

277 80’s

278 70’s

279 Alt Rock Classics

280 Hot Country

281 No Fences

282 Folk Roots

283 Classic Country

284 The Light

285 Today's Latin Pop

286 Latino Urbana

287 Retro Latino

288 Latin Tropical

289 Romance Latino

290 Holiday Hits

291 Broadway

292 The Chill Lounge

293 Smooth Jazz

294 Jazz Now

295 The Blues

296 Swinging Standards

297 Easy Listening

298 Chamber Music

299 Classic Masters

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