E FLEMING DR 434 – 584

LENOIR ST 412 – 601

 

Tate St 205 – 600

 

Sherwood Pl 206 - 217

 

Evans St 100 – 200

 

E Commons Dr 101 - 109

 

 

Digital Adapter Support

 

Click here for Programming your remote

 

How do I set up my digital adapter?

You’ll receive a kit with equipment and instructions to install your digital adapter. Then, visit our remote page to identify and program your remote.

 

Do I need to set my TV to a specific channel?

If you used coaxial cable to connect your adapter, set your TV and adapter to either channel 3 or 4, whichever channel doesn't currently receive programming. If you used an HDMI cable, make sure your TV is set to the correct input/source.

 

What's the difference between a CoMPAS X-Stream Receiver and a digital adapter?

A CoMPAS X-Stream Receiver (aka cable box) lets you watch high-quality digital channels on your TV as and provides other CoMPAS X-Stream video features and services, such a channel guide with program information and on-screen support, Pay-Per-View and DVR.

A Digital Adapter (digital transport adapter or DTA) allows you to view high-quality digital channels on your TV, but doesn't provide most of the features or services of a CoMPAS X-Stream Receiver.

 

Where can I find the latest channel lineup?

Visit the CoMPAS X-Stream channel lineup page.

 

Troubleshooting

Remote issues

• Make sure the batteries are installed correctly.
• Make sure the remote can see the front of the adapter.
• Use your TV remote to turn the TV on or off.

Blinking adapter/No picture

• Make sure all cables are securely connected.
• Unplug the adapter and allow at least 5 minutes before plugging it back in.

Solid green light/No picture

• If you're using an HDMI cable, make sure your TV is set to the HDMI input.
• If you're using a coaxial cable, make sure the TV and adapter are set to the same channel (3 or 4).
• Try switching the TV and adapter to the other channel (3 or 4).
• If connecting through a VCR or DVD player, make sure it's on.
• Make sure all cables are firmly connected.
• Check the input setting on your TV. Make sure it's set to ANT or CABLE.

Adapter light isn’t turning on

Make sure the power cord is connected to the adapter and plugged in to a live electrical outlet.

Rebooting Adapter

To reboot your adapter, unplug it and allow at least 5 minutes before plugging it back in. If you're still having issues with your adapter, contact us.

 

WORRY-FREE WIFI

Starting October 2020

We are just a few weeks out from being complete. We will be complete to all of our residential areas on July 12th, 2021.

 

Need help with your new Digital Television Adapter? For support please check out our help resoureces here, call our office at 828-438-5353 or call our technical support at 877-646-6408

 

COMPAS X-Stream TV customers will soon enjoy an improved experience and new features as we move to an all-digital network. The new all-digital network will give customers the capacity for a better television picture, faster internet and an improved voice experience.

Going all-digital will significantly improve our customers’ experience and lay the groundwork for future innovation.  Once the transition is completed, the entire television channel lineup will be encrypted. Encryption protects programming so that it cannot be viewed without authorization. This will allow us to automate certain functions and reduce the need for customers to schedule in-home appointments, providing you with a better customer experience.

The all-digital upgrade for our customers is expected to begin in October, and will continue throughout all of 2020 and into 2021. It will affect different customers at different times. COMPAS X-Stream will notify customers of their specific upgrade date, and when they will need to acquire a digital receiver for each of their televisions via letter. If customers using analog service do not acquire a digital cable box in the timeframe designated in their letter, they will lose television service once the digital transition is completed in their area.

Customers can contact the COMPAS office at 438-5353 to let us know the number of new digital cable boxs needed. Customers can install the new equipment themselves, or they can schedule a time for a COMPAS technician to install it for them.

 

Continue reading below for answers to frequently asked questions about the digital transition process.

 

COMPAS X-Stream Digital Transition FAQ

 

Why go all-digital? COMPAS’ all-digital upgrade is about giving customers a best-in-class television and voice experience, and freeing up network capacity. This means giving customers the capacity for faster broadband speeds, higher definition television, a better voice experience and new features across the network. Currently COMPAS X-Stream sends analog and digital signals. This means people receive their cable service in two different ways. Some people receive their cable through a digital cable box, which is classified as digital service. Others receive cable service by plugging their cable directly into the television from a cable port in the wall, which is analog service. Once the digital transition is made, all homes will receive their signal through a digital cable box. The upgrade to digital service will affect different customers at different times.  Customers will be notified of when they must upgrade to digital service. If you do not have a digital cable box in your home, your television service will end once the transition is made in your area.

How will this affect my channel lineup? Once the digital transition happens in your area, networks currently assigned to channels 70-77 will no longer be available on the analog service. The affected channels are Fox News, BET, E!, TLC, Comedy Central, Disney XD, Disney Jr., and FXX. These channels will still be available to digital customers, and customers who use our watchTVeverywhere feature. Our watchTVeverywhere service allows you to stream many of your favorite channels to different streaming devices such as a Roku, Amazon Firestick or Apple TV. For more information on watchTVeverywhere, you may go to our website at www.compasxstream.com and click on watchTVeverywhere at the top of the webpage. If you already have digital service, your channel lineup will not be affected on televisions in your home using a digital box. Access to these channels will be restored to analog customers once you make the switch to digital service. This change will not affect all COMPAS customers at once. The upgrade to digital service will happen throughout 2020 and 2021, in different areas. You will be notified when your area is being upgraded to digital service.

What do I need to do? COMPAS will send a letter directly to customers notifying them of their specific upgrade date. This letter will tell you exactly when you will receive your new equipment for each of your television sets. If you do not upgrade to a digital box, your television service will end once the switch to digital service is made in your area.

If you already have a COMPAS Digital Cable Box on all of your televisions, then you do not need to do anything. If any television in your home is still using analog service and does not have a digital service box, then you need to contact COMPAS to reserve your digital box for this television. Otherwise, your television service for any televisions in your home using an analog connection will end once the digital transition in your area is made.

Customers should call 438-5353 for more information and to schedule a delivery of your new box. Office hours are 8am-5pm Monday-Friday, except holidays.

How much will this change cost me?

All existing customers will be eligible for one free digital box, which will not have any additional fees for use. For additional digital cable boxes, the cost will start at $7 per month.

How will this impact Internet speeds?

The benefits of this upgrade will play out over time, as we re-deploy the newly freed-up network capacity for faster internet speeds, more channels and more features. We’re committed to bringing faster internet speeds to the community we serve, with no contracts or data caps.

Trend Micro Internet Security comes free (one license) with every COMPAS X-STREAM Internet package. Just follow these easy steps to get a license key, download Trend Micro and start protecting your computer today!

Tip: Read or print this page first.

 

1. To access the log in screen below, click the 'E-mail Settings' link at the top of the page.

 

2. Login and the click 'Protect My PC' on the bottom left side of the screen.

 

3. Click the 'Request a License' link.

 

4. Write down the license number, and click the 'Download Internet Security.'

Internet starts at  COMPAS X-STREAM Internet serves up blazing fast speeds for streaming HD movies, TV shows, games and more! FREE INSTALLATION! FREE MODEM!   $49.95 / per month

X-Streamly Fast X-Streamly fast speed to meet your needs!   $79.95 / per month 200/20 mbps	Super Fast For just $10 more a month, you get double the speed as Really Fast!   $59.95 / per month 100/20 mbps
Really Fast Our 50/10 Internet has plenty of speed for normal surfing.   $49.95 / per month 50/10 mbps
Residential service includes modem & standard outlet installation to accommodate modem. Delivery, installation, testing of modem, connect to CPE, assist in setup of browser & e-mail on one computer.
COMPAS X-STREAM Internet packages come with Trend Micro internet security absolutely free. Find out more here.

Voice COMPAS X-STREAM VOICE home telephone service is a great way to get better service at a better price! FREE INSTALLATION! FREE MODEM! $27.45 / per month

Unlimited Local. Unlimited Long Distance. Anywhere in the USA and Canada!

with Internet   $27.45 / per month

with Cable TV   $34.95 / per month

Stand Alone   $54.95 / per month

Voice Features
Address Book Anonymous Call Rejection Call Block Call Forward	Call Logs Call Return Call Waiting Caller ID	Do Not Disturb Find Me Outbound Caller ID Block Speed Dial	Three-Way Calling 13 Voicemail 14 Voicemail Message Waiting Indicator Voicemail to Email
VOICE User Guide

Television With COMPAS X-STREAM, you get hassle-free television without the contract and basic packages at affordable prices! Don't be tempted by other service providers that lose picture during thunderstorms or severe weather.  Over 100 Channels  $44.40 / per month

No contract. No hassles. Just great TV.

Lite Basic Over 100 channels    $44.40 / per month	Basic Cable Includes Lite Basic   $102.63 / per month	Expanded Basic Requires Basic Cable     $10.00 / per month
Sports Requires Basic Cable    $3.95 / per month	Canales Latino Requires Basic Cable   $7.00 / per month	Movies HBO, Cinemax Showtime, STARZ as low as $11.95 / per month

 

Channels and Rates Guide Download and print this PDF guide for easy reference.

Check out the channel guide online!

 

Lite Basic - $44.40
02 Local Origination 03 WBTV (CBS-Charlotte) 04 Program Guide 05 QVC - wTVe 06 WCNC (NBC6-Charlotte) 07 Hallmark - wTVe 08 WJZY (FOX-Charlotte) 09 WSOC (ABC-Charlotte) 10 WUNE (UNCTV-Linville) 11 WCCB (CW-Charlotte) 12 WMYT (MyNetwork-Rock Hill) 13 TV Land -wTVe 14 WHKY (IND-Hickory) 15 WGN (IND- Chicago) 16 WAXN (IND – Kannapolis) 17 TBS - wTVe	18 C-SPAN -wTVe 19 HSN 20 WEA (The Weather Channel)  140 LAFF TV 141 ME-TV  142 THIS  143 MOVIES!  144 ESCAPE 145 GRIT 146 Justic Network  147 Buzzr 148 SBN  149 Bounce  150 Heroes	151 Antenna TV  152 COMET  153 HEART  154 COURT  155 GetTV 157 NC Channel 158 UNC-EX  159 UNC-Rootle  160 LIGHT 162 START 163 DABL 164 CIRCLE 801 WMYT-HD  802 WAXN-DT 803 WBTV-HD  805 WHKY-HD	806 WCNC-HD  808 WJZY-HD  809 WSOC-DT  810 UNC-HD  811 WCCB-DT 864 Telemundo  Requires HD Set Top or wTVe 807 Hallmark HD - wTVe 812 WGN America HD  820 TBS HD -wTVe 829 MotorTrend HD -wTVe 838 Weather Channel HD 839 HDNTM 848 AXS.tv

 

Basic Cable - $102.63 Includes Lite Basic
21 ESPN2 - wTVe 22 ESPN - wTVe 23 ACC Network -wTVe 24 CNN -wTVe 25 USA -wTVe 26 TNT -wTVe 27 Discovery Channel - wTVe 28 VH1 - wTVe 29 SyFy - wTVe 30 A&E - wTVe 31 CMT -wTVe 32 AMC -wTVe 33 CNBC - wTVe 34 TBN 35 Lifetime - wTVe 36 CNN Headline News - wTVe 37 FreeForm - wTVe 38 - Hallmark Movies & Mysteries - wTVe 39 truTV -wTVe 40 National Geographic 41 Bravo - wTVe 42 MSNBC - wTVe 43 FOX Sports 1 44 Oxygen  - wTVe	45 Food  -wTVe 46 Disney Channel - wTVe 47 Investigation Discovery - wTVe 48 NBCSN - wTVe 49 Paramount - wTVe 50 Golf Channel - wTVe 51 HGTV - wTVe 52 MTV - wTVe 53 UP 54 FOX Sports Southeast 56 Outdoor Channel 57 LMN (Lifetime Movies) - wTVe 58 OWN - wTVe 59 NFL Network - wTVe 61 History Channel - wTVe 62 TCM (Turner Classic Movies) - wTVe 63 WeTV -wTVe 64 GSN 65 FSCAR 66 Nick - wTVe 67 Animal Planet - wTVe 68 CN (Cartoon Network) - wTVe	69 Travel Channel - wTVe 70 FOX News - wTVe 71 BET -wTVe 72 E! - wTVe 73 TLC - wTVe 74 Comedy Central - wTVe 75 Disney XD - wTVe 76 Disney Jr. - wTVe 77 FXX 78 FX 99 MLB Network Requires HD Set Top or wTVe 605 ESPN HD 606 ESPN2 HD 607 ACC Network HD 636 MLBN HD 643 FS1 HD 650 Golf Channel HD 654 FOX Sports Southeast HD 659 NFL Network HD 665 FOX Sports Carolina HD 813 Syfy HD 814 USA HD 815 Bravo HD 816 OXYN HD	817 FX HD 819 CNN HD 821 Cartoon Network HD 822 TNT HD 823 Discovery HD 824 TLC HD 826 Animal Planet HD 828 Investigation Discovery HD 830 HGTV HD 831 Food Network HD 832 Smithsonian Channel  HD 833 History Channel HD 834 A&E HD 835 Disney XD HD 836 Disney HD 837 Disney Jr. HD 840 CNBC HD 841 MSNBC HD 845 WE HD 846 AMC HD 849 Hallmark Drame HD 850 Hallmark Movies & Mysteries HD 855 Inspiration HD 856 Outdoor Channel 867 National Geographic HD 870 FOX NEWS HD 872 E1 HD 877 FXX HD

 

Expanded Basic - $10.00 Requires Basic Cable
100 Nick2 101 TEENick 102 Nicktoons Network 103 CNN International 104 OWN- wTVe 105 BBC America 107 Destination America 108 Discovery Family 109 Sc Science - wTVe 110 American Heroes Channel - wTVe 111 Fit TV 112 FX Movie Channel 113 MTV Hits 114 FOX Sports 2	116 IFC (Independent Film)  - wTVe  117 Hallmark Drama 118 CNBC World 119 Universal Kids 120 Viceland - wTVe 121 fyi - wTVe 122 VH-1 Classic Rock 123 Nick Jr. - wTVe 124 MTV2 125 C-SPAN3 126 Fuse 129 Boomerang 130 DIY (Do It Yourself) 131 Lifetime Real Woman 132 Cooking Channel - wTVe	133 ESPNU - wTVe 134 SEC Network - wTVe 135 SEC Overflow 136 MLB Network 138 FOX Business Network - wTVe 139 Sportsman Channel 161 Olympic Channel 168 National Geographic Wild 169 FUSION 170 Universo 171 C-SPAN 2 - wTVe 172 ION Requires HD Set Top or wTVe 614 FS2 HD 818 FOX Business HD	825 Destination America HD 827 Science Channel HD 633 ESPNU HD 634 SEC HD 635 SEC Overflow HD 842 FX Movies HD 843 IFC HD (Independent Film Channel) 844 FSE HD (Fuse) 847 Discovery Family 849 Hallmark Drama HD 661 Olympic Channel HD 868 NAT GEO WILD HD 882 ION HD

 

 

 

Movie Channels

All 4! - $47.95

HBO & Cinemax - $27.95

HBO - $17.95 400 HBO 401 HBO2 402 HBO Signature 403 HBO Family 404 HBO Comedy 406 HBO Zone 408 HBO Latino Requires HD Set Top 409 HBO HD

Cinemax - $13.95 415 Cinemax 416 MoreMax 417 ActionMax 418 ThillerMax 420 MovieMAX 421 5StarMax 422 Max Latino 423 OuterMax

Showtime - $12.95 430 Showtime 431 Showtime 2 432 Showtime Showcase 433 Showtime Extreme 434 Showtime Beyond 435 Showtime Next 436 Showtime Family Zone 437 Showtime Women Requires HD Set Top 438 Showtime HD 439 Flix 445 The Movie Channel 446 The Movie Channel Xtra

STARZ ... $11.95 450 STARZ 451 STARZ (west) 452 STARZ Edge 453 STARZ InBlack 454 STARZ Kids & Family 455 STARZ Cinema 457 STARZ ENCORE 458 STARZ ENCORE (west) 459 STARZ ENCORE Action 460 STARZ ENCORE Action (west) 461 STARZ ENCORE Westerns 462 STARZ ENCORE Westerns (west) 463 STARZ ENCORE Black 464 STARZ ENCORE Black (west) 465 STARZ ENCORE Suspense 466 STARZ ENCORE Suspense (west) 467 STARZ ENCORE Family 468 STARZ ENCORE Classic 469 STARZ ENCORE Classic (west)

 

Pay Per View 500 - Pay Per View Previews 501-507 - Pay Per View 510-516 - Pay Per View Mature Requires HD Set Top 508 - HD Pay Per View Events

Season Ticket 561-574 MLB Extra Innings 561-574 NHL Center Ice Requires HD Set Top 550 Team HD (MLSDK) 559 Game HD (MLBEI/NHLCI) 560 Game HD2 (MLBEI)

Other Residential Wi-Fi Gateway ... $3.95 Wire Maintenance ................ $2.95

 

Music
250 Hit List 251 Maximum Party 252 Electric Electronic 253 Pop Classics 254 Hip-Hop  255 Jazz Matters 256 Urban Beats 257 The Spa 258 Soul Storm 259 Classic R&B and Soul 260 Gospel 261 Jammin	262 Rock 263 Heavy Metal 264 Rock Alternative 265 Adult Alternative 266 Jukebox Oldies 267 Classic Rock 268 Alt Country/Americana 269 Rock en Espanol 270 Pop Adult 271 Groove 272 Dance Clubbin' 273 Kid's Stuff 274 Bluegrass	275 Y2K 276 90’s 277 80’s 278 70’s 279 Alt Rock Classics 280 Hot Country 281 No Fences 282 Folk Roots 283 Classic Country 284 The Light 285 Today's Latin Pop 286 Latino Urbana 287 Retro Latino	288 Latin Tropical 289 Romance Latino 290 Holiday Hits 291 Broadway 292 The Chill Lounge 293 Smooth Jazz 294 Jazz Now 295 The Blues 296 Swinging Standards 297 Easy Listening 298 Chamber Music 299 Classic Masters